Privacy policy

Last updated: June 8, 2026

Mountrend LLC (operating as "Koreanpharm") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Koreanpharm is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you interact with the Services, where you live, and as permitted by law:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.

  • Communications with us: Including information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

 We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, remember your preferences, send notifications related to your account, process transactions, maintain your account, arrange shipping, facilitate returns/exchanges, enable reviews, and create a customized shopping experience.

  • Service Optimization: Using your personal information to better tailor and improve the Services.

  • Marketing and Advertising: To send marketing and promotional communications by email or postal mail, and to show online advertisements for products or services based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent, illegal, unsafe, or malicious activity.

  • Communicating with You: To provide customer support (including via text message when initiated or requested by you), be responsive to you, and maintain our business relationship.

  • Legal Reasons: To comply with applicable law, respond to valid legal process, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

 We may disclose your personal information to third parties in certain circumstances:

  • Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, and shipping.

  • Marketing Partners: To provide marketing services and advertise to you, including personalized advertising with third-party services supported by Shopify.

  • Consent and Direction: When you direct or request us to disclose information, such as for shipping or through social media login integrations.

  • Corporate Structure: With our affiliates or within our corporate group.

  • Business Transactions: In connection with a merger or bankruptcy, to comply with legal obligations, or to protect the rights of our users and others.

  • Text Messaging Consent Exclusion: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Relationship with Shopify

 The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties, which may be located in countries other than where you reside. We also use Shopify enhanced features that incorporate data from your interactions with our store and other merchants to help protect and grow our business. In these circumstances, Shopify is responsible for processing your personal information and responding to requests to exercise your rights. For more information, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

 

6. Third-Party Websites and Links

 The Services may provide links to platforms operated by third parties. If you follow these links, you should review their privacy and security policies, as we do not guarantee and are not responsible for the privacy, security, or reliability of such sites.

7. Children's Data

 The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. Parents or guardians may contact us using the details below to request the deletion of a child’s information.

8. Security and Retention of Your Information

 No security measures are perfect, and we cannot guarantee "perfect security." Information you send may not be secure while in transit; we recommend using secure channels for sensitive information. You are responsible for keeping your account credentials safe, and we highly recommend not sharing access details with others. We retain personal information based on factors such as account maintenance, service provision, legal obligations, or dispute resolution.

9. Your Rights and Choices

 Depending on where you live, you may have the following rights, though they are not absolute and may be declined as permitted by law:

  • Right to Access / Know: Request access to personal information we hold about you.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Right of Portability: Receive a copy of your personal information and request its transfer to a third party.

  • Right to Opt-Out of Sale/Targeted Advertising: Opt-out of the "sale" or "share" of information for targeted advertising. If you use a Global Privacy Control signal, we will treat it as an opt-out request for that device and browser (learn more at https://globalprivacycontrol.org/).

  • Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option, though we may still send non-promotional emails regarding your account or orders.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising your rights, though we may need to verify your identity before processing requests.

10. International Transfers

 We may transfer, store, and process your personal information outside the country you live in. Transfers out of the European Economic Area or the United Kingdom rely on recognized mechanisms like the European Commission's Standard Contractual Clauses.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

12. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Company: Mountrend LLC Legal Registered Office: 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex Email: contact@Koreanpharm.com